The Basics of Scratchpay

Introduction:

Using Scratchpay should be straightforward and save time for everyone involved.  Clients apply at scratchpay.com. Once they accept a payment option, your clinic receives a confirmation email.  After you've worked with the animal, you let us know the final amount used via your Scratchpay Dashboard, and we send the funds through Direct Deposit to your bank account.

The application:

Clients apply at scratchpay.com.  Clients can apply on their smartphone, tablet, or computer.  Finding your payment plan does not affect your credit score.  So it's completely risk-free for clients to see what they qualify for.

 
 The application begins on scratchpay.com

The application begins on scratchpay.com

 
 Your client is presented with their payment options

Your client is presented with their payment options

 
 

Confirmation email:

As soon as a client accepts a payment option, your clinic receives a confirmation email.  This email is your notification that these funds are guaranteed, and you can begin working on the animal immediately.  Once you know the final bill, clicking the button in the email will log you directly into your clinic's dashboard.

 Example of a confirmation email

Example of a confirmation email

Scratchpay Dashboard:

Your clinic's Scratchpay Dashboard is where you go to finalize open payments as well as view a history of your past payments through Scratchpay.  Finalizing a payment only requires that you enter the final bill amount in the 'Funds used' column then click 'Finalize' on the right.  Once you've done this the funds will be sent to payment processing and settle into your bank account in three business days.

(Click Here to watch video on THe Dashboard)

 The 'Action Required' screen shows your currently open payments

The 'Action Required' screen shows your currently open payments

 The 'Finalized/Expired' Loans screen displays your past payments

The 'Finalized/Expired' Loans screen displays your past payments