What does it cost to offer Scratchpay?
Nothing! The only cost associated with Scratchpay is a flat 5% transaction fee whenever a client pays you using Scratchpay. There are no set-up fees, no long term contracts or commitments, and no hardware requirements.
HOW DO I SIgn up to OFFER SCRATCHPAY?
Offering Scratchpay is easy! All we need to get you started is some basic contact info. Once a client pays you using Scratchpay, we’ll need routing information to pay you. Sign up for Scratchpay by following this link to our Scratchpay Partner Application.
HOW DO CLIENTS APPLY FOR SCRATCHPAY?
Clients simply visit scratchpay.com on a computer, tablet, or phone and click “Find A Payment Plan” to start the application.
How will my clients know I offer Scratchpay?
Scratchpay sends each Partner Clinic a Launch Box with free marketing materials. If your clinic ever needs more free supplies, you can order more by clicking here. You can also add a link to the Scratchpay application to your website by clicking here.
how do i know when a client has paid me with Scratchpay?
Scratchpay sends instant emails to your clinic as soon as your client is approved. These emails let you know who the client is, how much they’re approved for, and function as a guarantee for the full amount listed in the email, so you can get to work on the animal immediately!
HOW DOES SCRATCHPAY KNOW HOW MUCH TO PAY ME?
Once you’re partnered with Scratchpay, we activate your clinic’s very own Scratchpay Dashboard. Your clinic can use the Scratchpay Dashboard to finalize any open payments as well as review past payments.
How do I get paid by Scratchpay?
Scratchpay pays your clinic through Direct Deposit. Each payment Scratchpay makes for clients at your clinic will be its own line item in your bank statement from Scratchpay with an addendum detailing the client’s name and the fee associated with that transaction.
DOES SCRATCHPAY SEND MONTHLY STATEMENTS?
Yes! Scratchpay sends your clinic monthly statements in the first week of the following month. You can also view your past Scratchpay payments through your Scratchpay Dashboard. If you need daily statements, you can filter your dashboard by data and print the settlement.
Do we have to check IDs?
No! You don’t have to check IDs, photocopy credentials, or gather any sensitive information. Each Scratchpay payment confirmation email will include a 6-digit Confirmation Code, which is identical to the one your client receives when they’re approved. Just ask the client for the code and you’re all good to go!
What if a client needs more funds?
We let each client know exactly how much Scratchpay can lend to them. If a client needs more funds, ask them to check their email to see any additional amounts still available to them through Scratchpay. All a client needs to do to activate these funds is go through the application again.
If it’s been more than 7 days since the client last used Scratchpay, just have them apply again at scratchpay.com.
WHAT IF I NEED TO REFUND A CLIENT?
No problem! Next to each client’s name is a gear icon that will pop up a “Request for Amount Change” form. Just let us know the new final amount, and our Support team approves the changes within 24 hours. Once the change is approved, a new line item reflecting the updated amount will appear in the dashboard.
WHAT HAPPENS IF THE CLIENT FAILS TO PAY SCRATCHPAY?
Scratchpay takes full responsibility for the client once they’re approved and works with the client to pay us back. A client’s ability to repay us has no effect on your clinic. You get paid upfront and we take care of the client.
WHAT IF A PAYMENT AUTHORIZATION EMAIL IS NOT RECEIVED?
If there’s ever an issue with Scratchpay, get in touch with our Support Team immediately by either phone or email. The client might have applied to the wrong clinic and our Support Team can handle take care of that.
What if a client doesn’t have a phone that can receive text messages?
As a part of identity verification in our application, we text a one-time code to your client’s cellphone. They don’t need a smartphone, the phone just needs to be able to receive a text. If there’s ever a case where a client doesn’t have a textable phone, you can try having the code texted to someone else’s or reach out to our Support Team.
What training materials does scratchpay offer?
Unfortunately, we do not do lunch and learns. However, we have webinars, both live and pre-recorded ones, that go through the entire process of Scratchpay. You can sign up for a webinar or view the pre-recorded one here. We also have a great written overview of how scratchpay works, which can be found here.
HOW DO I CONTACT SCRATCHPAY?
Our friendly, understanding representatives are here 7 days a week to help you. We are dedicated to answering your questions by phone, email or text: